📦 Shipping & Order Information

🌍 Shipping Rates & Free Shipping

• United States: Tracked shipping starts at $10.
  Free shipping on orders over $150.
• Canada: Tracked shipping starts at $14.99.
  Free shipping on orders over $100.
• Australia, UK & Europe: Tracked shipping starts at $29.99.
  Free shipping on orders over $150.

⏱️ Estimated Delivery Times

• USA: 10–15 business days
• Canada: 2–5 business days
• Australia, UK & Europe: 10–25 business days

*Delivery times are estimates and may be affected by customs or other unforeseen delays.

🕵️♂️ Discreet & Secure Packaging

We value your privacy. All Heat & Sin orders are shipped in plain, temperature-protected packaging with no visible branding—ensuring freshness and confidentiality.

🚨 Damaged or Defective Products

If your order arrives damaged or defective, please contact us with photo proof. Once verified, we'll issue a full refund or arrange a replacement.

❌ Order Cancellations

To cancel an order, email us before your order ships. Once it leaves our fulfillment center, cancellations are no longer possible.

📭 Lost or Stolen Packages

Once your order is in transit, we are not responsible for lost or stolen packages. If your tracking shows "delivered" but you haven’t received it, contact your local postal service with your tracking number.

⏳ Delays & Refund Eligibility

During peak seasons or due to unexpected delays, delivery may take longer than usual. If your order arrives significantly late, you may be eligible for a partial refund. If we notify you of a delay and you choose to keep your order, no refund will be issued.

📬 Need Help?

Our customer support team is here for you. Contact us with any questions or concerns.