Privacy Policy

Heat & Sin sells intimacy-focused chocolates, gummies, drink mixes, and related products online. Our products and Services are intended for adults only. We do not knowingly sell to, market to, or collect personal information from anyone under the age of majority in their province, territory, state, or country of residence.

• Business name: Heat and Sin
• Website: heatandsin.com
• Privacy contact: info@heatandsin.com

We may collect the following categories of personal information, depending on how you interact with us.

A. Information You Provide to Us

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, such as products purchased, cart contents, order history, discount codes used, delivery details, and customer service requests.
• Account information, if account features are available, such as login credentials and saved preferences.
• Payment-related information, such as payment method details. Payment card information is generally processed by third-party payment processors and is not stored directly by us in full.
• Marketing information, such as your email address or phone number if you sign up for newsletters, discounts, product updates, private offers, restocks, or promotional messages.
• Communications, such as messages you send through contact forms, email, chat, social media, customer support, or review features.
• Age or eligibility information, if we ask you to confirm that you are old enough to purchase or use our products.

B. Information Collected Automatically

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed
• Links clicked
• Referring website or ad source
• Approximate location based on IP address
• Shopping cart activity
• Checkout activity
• Cookie identifiers and similar tracking data

C. Information from Third Parties

• Ecommerce platforms
• Payment processors
• Shipping and fulfillment providers
• Fraud prevention tools
• Email and SMS marketing providers
• Advertising and analytics partners
• Social media platforms, when you interact with our pages or ads
• Customer review or loyalty program providers, if used

Because our products relate to intimacy and adult wellness, we understand that customers may consider their purchase activity private. We use order information only for legitimate business purposes, such as processing orders, customer support, compliance, fraud prevention, analytics, and marketing where permitted.

We do not require you to provide sensitive health, sexual, or medical information to purchase our products. Please do not send us medical information or highly sensitive personal details unless specifically necessary for a customer service issue.

We may use personal information to:

• Process and fulfill orders
• Accept payments and prevent fraudulent transactions
• Ship products and provide delivery updates
• Provide customer support
• Manage returns, refunds, complaints, and product questions
• Send order confirmations and transactional messages
• Send marketing emails, SMS messages, discounts, private offers, restock notices, and product updates where permitted
• Personalize your shopping experience
• Maintain website functionality, security, and performance
• Improve our products, website, advertising, and customer experience
• Conduct analytics and measure marketing effectiveness
• Enforce our Terms of Service and other policies
• Comply with legal, tax, accounting, product safety, and regulatory obligations
• Protect our rights, property, customers, business, and the public

We use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate our website and improve our Services.

These technologies may be used to:

• Keep items in your cart
• Remember preferences
• Enable checkout and account features
• Detect fraud or security risks
• Understand website traffic and usage
• Measure ad performance
• Show or measure relevant advertising

Some cookies are necessary for the website to work. Others may be optional, depending on your location and privacy choices.

You may be able to manage cookies through your browser settings, device settings, cookie banner, or other privacy tools we make available. Blocking some cookies may affect website functionality.

Where required by law, we will obtain consent before placing non-essential cookies or using certain tracking technologies.

You may receive marketing messages from us if you sign up for our email list, SMS list, discount offers, private list access, restock alerts, or similar promotions.

You can unsubscribe from marketing emails by using the unsubscribe link in the email. You can opt out of SMS marketing by replying with the applicable opt-out keyword, such as “STOP,” where available.

Even if you unsubscribe from marketing, we may still send non-marketing messages, such as order confirmations, shipping updates, customer service replies, policy notices, or legally required communications.

We may disclose personal information to the following categories of recipients.

A. Service Providers

We may share information with companies that help us operate our business, such as:

• Ecommerce and website hosting providers
• Payment processors
• Fraud prevention providers
• Shipping carriers and fulfillment partners
• Email and SMS marketing providers
• Analytics providers
• Advertising platforms
• Customer support tools
• Review, loyalty, or referral platforms
• IT, security, and cloud storage providers

These providers are authorized to use personal information only as needed to provide services to us, subject to applicable contractual and legal requirements.

B. Payment and Checkout Providers

When you make a purchase, payment information may be processed by third-party payment providers. Their handling of your payment information may also be governed by their own privacy policies and security practices.

C. Advertising and Analytics Partners

We may share certain online identifiers, device information, website activity, or purchase-related event data with advertising and analytics partners to measure and improve our marketing. Depending on your location, this may be considered “sharing,” “targeted advertising,” or a “sale” under certain privacy laws, even if we do not sell personal information for money.

D. Legal, Safety, and Compliance Reasons

We may disclose personal information when we believe it is reasonably necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, property, customers, or business
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service or other policies

E. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.

We may process, store, or disclose personal information in Canada, the United States, or other countries where we or our service providers operate. These countries may have privacy laws that differ from those in your jurisdiction.

Where required, we use appropriate safeguards for cross-border transfers of personal information.

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders
• Provide customer service
• Maintain business records
• Comply with tax, accounting, legal, and regulatory obligations
• Resolve disputes
• Prevent fraud or abuse
• Enforce agreements

Retention periods may vary depending on the type of information and the reason it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online store, payment system, email system, or internet transmission is completely secure. We cannot guarantee absolute security.

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent, where processing is based on consent
• Opt out of marketing communications
• Opt out of certain targeted advertising, sale, or sharing of personal information
• Request information about how we collect, use, and disclose personal information
• Request a portable copy of certain personal information
• Complain to a privacy regulator

To exercise privacy rights, contact us at: info@heatandsin.com

We may need to verify your identity before responding to a request. We will respond within the timeframe required by applicable law.

If you are located in Canada, we handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act where applicable, and any substantially similar provincial privacy laws that may apply.

You may request access to or correction of your personal information, withdraw consent subject to legal or contractual restrictions, or ask questions about our privacy practices by contacting us.

You may also have the right to complain to the Office of the Privacy Commissioner of Canada or the applicable provincial privacy commissioner.

Residents of certain U.S. states, including California, Colorado, Connecticut, Utah, Virginia, and others, may have additional privacy rights depending on whether the applicable law applies to us.

These rights may include:

• Right to know or access personal information
• Right to delete personal information
• Right to correct inaccurate personal information
• Right to opt out of sale, sharing, targeted advertising, or certain profiling
• Right to limit use or disclosure of sensitive personal information, where applicable
• Right to non-discrimination for exercising privacy rights
• Right to appeal a denied privacy request, where required

California Notice

If the California Consumer Privacy Act applies to us, California residents may have the right to know the categories of personal information we collect, use, disclose, sell, or share; request access or deletion; correct inaccurate information; opt out of sale or sharing; and not be discriminated against for exercising their rights.

We do not knowingly sell or share personal information of individuals under 16.

To submit a California privacy request, contact: info@heatandsin.com

To opt out of sale, sharing, or targeted advertising, use: [INSERT “DO NOT SELL OR SHARE MY PERSONAL INFORMATION” LINK IF APPLICABLE]

Where required by applicable law, we will treat a valid Global Privacy Control signal as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal.

Our Services are intended for adults. We do not knowingly collect personal information from children or minors under the legal age required to purchase our products.

If you believe a minor has provided us personal information, contact us at info@heatandsin.com so we can take appropriate steps.

Our website may contain links to third-party websites, apps, payment tools, social media pages, or services. We are not responsible for the privacy practices of third parties. You should review their privacy policies before providing personal information to them.

If you submit a review, testimonial, comment, photo, message, or other content to us or tag us on social media, we may use that content in accordance with the permissions you provide and applicable law.

Do not include private, sensitive, medical, or highly personal information in public reviews or social media posts.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

If we make material changes, we may provide additional notice where required by law.

For questions, requests, or complaints about this Privacy Policy or our privacy practices, contact us at:

• Heat and Sin
• Website: heatandsin.com
• Email: info@heatandsin.com