Support that feels as premium as the product.
Every Heat & Sin order is prepared with care, discretion, and attention to detail. If something is not right, our team is here to help quickly and fairly.
Prepared with care. Supported with confidence.
At Heat & Sin, every order is prepared with care so your experience feels premium from the moment it arrives.
Your satisfaction matters to us. If something is not right with your order, our support team will help you resolve it quickly and fairly.
Contact Support →Cancel before shipping
Orders may be cancelled before they leave our fulfillment center.
14-day return window
Return requests must be submitted within 14 days of delivery.
Damaged order support
If your order arrives damaged, broken, melted, disfigured, or defective, we’ll help make it right.
1 Order Cancellations +
Orders may be cancelled before they leave our fulfillment center.
To request a cancellation, email support@heatandsin.com as soon as possible with your order number.
Once an order has shipped, we are unable to cancel it. At that point, the order will need to follow our return process below.
2 Returns +
Return requests must be submitted within 14 days of delivery.
To begin a return, contact our support team before sending anything back. Returns sent without prior approval may not be accepted.
To qualify for a full refund, products must be returned in their original condition and must be unopened.
For chocolate products, at least two of the three chocolate squares must remain sealed to be eligible for return approval.
Once your return is approved, we will provide next steps for sending your item back.
3 Damaged or Defective Items +
If your order arrives damaged, broken, melted, disfigured, or otherwise defective, we’ll make it right.
Please email support@heatandsin.com with:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Once reviewed, we may issue a replacement for the affected item.
4 Return Shipping +
If your return is approved, we may provide a prepaid return shipping label.
In some cases, USPS return shipping fees may apply and may be deducted from your refund.
Our team will confirm any shipping details before your return is processed.
5 Refunds +
Approved refunds are issued to the original payment method.
Once your return is received and approved, please allow up to one week for your refund to be processed. Your bank or payment provider may require additional time to post the funds to your account.
6 Delivery Delays +
During peak shipping periods, carrier delays may occur.
If your order arrives significantly later than expected, you may be eligible for a partial refund depending on the situation.
If you are notified of a shipping delay and choose to keep the order, the order will no longer qualify for a delay-based refund.
7 Quality Review +
In some cases, we may ask for photos of your product before approving a return, replacement, or refund.
This helps us improve product quality, packaging, shipping performance, and the overall Heat & Sin experience.
8 Need Help? +
We’re here to help make the process simple.
For all refund, return, cancellation, or order concerns, contact:
support@heatandsin.com
We’re here to make the process simple.
For all refund, return, cancellation, or order concerns, contact our support team and include your order number when possible.
Get 15% Off Your First Order
Join the Heat and Sin list and we’ll send you a 15% off discount code.
You’ll also get first access to new drops, limited offers, and restocks before everyone else.
